Combat Veterans Get Telephonic Health Care Application Option
Accelerates Enrollment of Combat Veterans; All Veterans to Get Option on July 5, 2016
March 18, 2016
WASHINGTON – The Department of Veterans Affairs (VA) announced
today that it has amended its enrollment regulations to allow Veterans to complete applications for enrollment in VA health
care by telephone without the need for a signed paper application. The change is effective immediately for Combat Veterans
and will be effective July 5, 2016, for all Veterans.
This phased implementation accelerates VA’s effort to enroll
all Combat Veterans with pending applications as part of its ongoing Veterans Enrollment Rework Project. The VA is working
to complete the review and rework of all pending health enrollment records for living and deceased Veterans this summer. Veterans
can view the amended regulation on the Federal Register website.
“This improvement to our Veterans’ experience is one
we can implement now, and it’s the right thing to do for Veterans,” said VA Deputy Secretary Sloan D. Gibson,
“Enrolling all 31,000 Combat Veterans with pending applications is the top priority in our effort to fix our enrollment
system. Our analysis of our current application process convinced me we could enroll Veterans more quickly using this method,
particularly Combat Veterans and those who are transitioning from active duty to Veteran status,” Gibson said.
By adding this telephone application option to VA’s regulations, VA will now offer three ways to enroll. This
change provides Veterans an even more convenient way to apply for enrollment, in addition to the paper VA Form 10-10 EZ and
online enrollment application process. With publication in the Federal Register today, Combat Veterans may now apply by phone.
All other Veterans may apply by phone starting on July 5, 2016.
When Veterans choose to enroll, VA offers an enhancement to their
enrollment experience through “Welcome to VA” (W2VA). Veterans enrolled since July 1, 2015 have received
a personal introduction to VA health care services, programs and resources to help them become more familiar with VA’s
services. In addition, VA sends each new enrollee an introductory letter and personalized handbook in the mail. W2VA enhances
communication by reaching out to newly enrolled Veterans through personal phone calls upon enrollment, providing assistance
with health care inquiries and assisting with their initial appointment at their preferred VA healthcare facility.
For more information, Veterans can contact the Health Eligibility Center Enrollment and Eligibility Division toll
free at 1-855-488-8440.